Refund policy

Thank you for shopping with CoveBalm. We want you to feel confident with your purchase.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

For hygiene and safety reasons, opened or used beauty, skincare, and personal care items cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@covebalm.co.

Please include your order number, photos of the item, and a brief description of the issue.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5 to 10 business days for your bank or card provider to process it.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

• Opened or used beauty, skincare, or personal care products
• Gift cards
• Final sale items
• Items returned without prior approval

Start a Return

To request a return, contact us at info@covebalm.co.